The Alterna Guarantee

Alterna’s Commitment

If you are not satisfied with the performance of any Alterna product, please send the unused portion of your Alterna product with proof of purchase (original dated sales receipt) and the completed Claim Form below to Alterna. Your package must be postmarked within 4 weeks from the date of purchase on your receipt to qualify.

Download Claim Form

Alterna Professional Haircare
Attn: Guarantee
2029 Century Park East
Suite 1300
Los Angeles, CA 90067

This 30-Day Money Back Guarantee applies only to consumer purchases of Alterna products from authorized professional salons, 3floz.com, apothica.com, beauty.com, beautybar.com, blissworld.com, dermstore.com, folica.com, glow.com, lockandmane.com, minumus.com, skinstore.com, spalook.com, and Studio at Fred Segal. Alterna cannot guarantee the performance of our products when purchased from unauthorized professional salons and retailers.

Allow 12-14 weeks for delivery of your check. Offer valid for U.S. residents only. Limit one redemption per product per address. All return packages must be sent postage prepaid and postmarked within 30 days of purchase date listed on sales receipt in order to qualify. Duplicate or invalid requests not meeting the requirements of this offer will be rejected and consumer-mailed products will not be returned. Alterna Professional Haircare is not responsible for late, lost, misdirected mail and/or redemptions. Please keep a copy of all materials pertinent to this money-back guarantee for your records. These terms and conditions are subject to change. Alterna reserves the right to update, revise or discontinue the program in the future. ©Alterna Professional Haircare.