Shipping Policy

Shipping Costs & Delivery Times

We ship to all 50 US states, Washington DC, Hawaii, Alaska, Puerto Rico, U.S P.O Boxes and Canada.

Orders under $50
Delivery time period: 2 – 7 business days
Cost: $5.95

Orders $50 and over
Delivery time period: 2 – 7 business days
Cost: free

Delivery times are based on orders placed between Monday – Friday.
Processing time usually takes 1 business day.

International Shipping

Alterna offers US + Canada shipping only. Shipping to other international destinations is unavailable at this time.

Multiple Shipping Addresses

At this time, we can only ship to one address per order.

Restricted Hazardous Items

Certain items considered hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport, due to air transport restrictions and regulations. For these shipments, we recommend Ground at $5.95 if orders are under $50. Regrettably, these items cannot be shipped to Alaska, Hawaii, Puerto Rico, or P.O. Box addresses.

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain an estimated delivery date and a link to track your shipment. To track the order, click on the link “Track my shipment”. To track an order on alternahaircare.com, visit the My Account area. You will need to login to access your account information. You may also call Alterna's Customer Service to track your order.

For more information or questions, please email or call 1-888-4ALTERNA (1-888-425-8376).

Monday – Friday: 9am – 6pm PST. Closed Saturday and Sunday.