Who can open a Pro account?
Licensed beauty professionals and salon/spa businesses — cosmetologists, barbers, salon owners, distributors, and educators. You'll need a valid license or business registration to be approved.
Why can't I see prices or add products to my cart?
Wholesale pricing is visible only to approved Pro accounts. Sign in with your Pro account to see your pricing and order.
I have an account but I still see "Partner Portal" instead of Add to Cart.
Your account is a retail account, not a Pro account. Click Partner Portal to complete the Pro application — you don't need to create a second account, your existing login will be upgraded once approved.
I submitted my application and the button says "Approval Pending."
Your application is with our team for review. You don't need to re-apply. You'll get an email as soon as it's approved, and Add to Cart will appear automatically the next time you sign in.
How long does approval take?
Applications are typically reviewed within 1–2 business days. Applications submitted on weekends or holidays are reviewed the next business day.
What documents do I need?
Your professional license number or salon business registration, business name and address, and a resale/tax certificate if you're claiming tax exemption.
My application was declined — what now?
Reply to the decision email with the missing information, or contact us at [email]. Most declines are due to an expired license number or an unverifiable business address.
Can I place an order using a retail account?
No. Wholesale pricing, terms, and shipping apply only to approved Pro accounts, and orders placed on a retail account can't be converted after checkout.
How do I claim tax exemption?
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